Privacy Policy

Last updated: November 2025

This Privacy Policy explains how Understanding Behaviour by Laura Joyce (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website, engage with our content, contact us, or access our services. We are committed to safeguarding your privacy and being transparent about how your data is handled.

1. Who We Are

Organisation/Trading Name: Understanding Behaviour by Laura Joyce
Website: www.understandingbehaviourbylaurajoyce.com
Email: behaviourbylaurajoyce@outlook.com
Data Controller: Understanding Behaviour by Laura Joyce

2. Information We May Collect

We may collect and process the following personal data depending on how you interact with us:

  • Identity & contact information: name, email address, phone number

  • Service information: details relevant to enquiries, bookings, or participation

  • Payment data: processed securely via third-party platforms — we do not store or access full payment details

  • Website usage data: IP address, browser type, device type, pages visited, date/time stamps

  • Communication data: email conversations, contact form submissions or social media messages

  • Consent and preference data: opt-ins for updates or marketing communications

We do not collect unnecessary data and only gather what is needed to provide services, improve our offering, or meet legal obligations.

3. How We Use Your Information

We may use your information to:

  • Respond to questions, enquiries or booking requests

  • Provide services, resources, sessions or support

  • Manage payments, invoices or bookings

  • Improve user experience and website performance

  • Send relevant updates or marketing (only with your explicit consent)

  • Maintain internal records and comply with legal or safeguarding requirements

Our legal bases for processing personal data may include consent, contract, legitimate interest, and legal obligation.

4. How We Store & Protect Your Information

We are committed to keeping your data safe. We use appropriate technical and organisational measures to protect your information from unauthorised access, alteration, loss or misuse.

Data will only be retained for as long as necessary, considering the purpose, legal requirements, or safeguarding guidelines.

Where external platforms or service providers are used, they are required to comply with relevant data protection regulations.

5. Sharing Your Information

We do not sell, trade, or rent your personal information.
We may share data with trusted third-party providers who assist in delivering services, such as:

  • Payment processors (e.g., Stripe, PayPal, etc.)

  • Website hosting or analytics tools

  • Booking or email services (e.g., Calendly, Mailchimp, etc.)

Any such providers are required to protect your data and use it only for agreed purposes.

6. Children and Young People

As our work involves supporting understanding of behaviour in children and young people, we take data protection extremely seriously. If any personal data relating to children is gathered, it will only be with parental or guardian consent, and will be handled in line with safeguarding and GDPR requirements.

We do not knowingly collect personal data from children without proper consent.

7. Your Data Protection Rights

You have the right to:

  • Request access to your personal data

  • Ask for correction of inaccurate or incomplete information

  • Request deletion of your data (where legally permitted)

  • Withdraw consent at any time

  • Object to processing or request restrictions

  • Request transfer of your data to another provider

To exercise any rights, please contact us via the email address above.

8. Cookies & Tracking Technologies

Please see our Cookie Policy for detailed information about how cookies are used on our website.

9. Links to External Websites

Our website and social media content may contain links to third-party websites. We are not responsible for their privacy practices, content or data handling.

10. Policy Updates

We may update this policy occasionally to reflect changes in law, platforms, or services.
The most current version will always be available on this page with an updated date.

11. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Understanding Behaviour by Laura Joyce
Email: behaviourbylaurajoyce@outlook.com